CANCELING OF THE ORDER

To cancel the order before your purchased items are sent please send our customer service team by email returns@bmworiginalautoparts.com filled “Payment Refund Request Form”.  

RETURN OF QUALITY ITEM

If you wish to return a purchased item, you can do it not later than within 14 days from the date of delivery.
Please notice that:

• Only unused and unstained Goods in their original packaging may be returned.
• Purchase document (an invoice received upon purchase) and filled “Item Return or Change Request Form” must be provided when returning item.
• Upon return of a quality item depending on your request we will either refund the full amount of money paid for the item or will exchange the unsuitable item with another one (where price difference, if any, must be covered).
• The Buyer must cover the shipment costs when returning or exchanging any quality products.
• If we deliver a wrong item, we will cover the return and new item  shipment costs.

RETURN OF DEFECTIVE ITEM

If you have received defective item and wish to return  it  you can do it not later than within 14 days from the date of delivery. Please provide us by email returns@bmwautoparts.net these documents:

• photos of defective item showing exact defect;
• photos of original packaging (one photo must show the number of the item);
• photos of parcel bag/box (one photo must show the number of the parcel);
• a purchase document received upon purchase;
• filled “Item Return or Change Request Form”

After our customer service team confirms your claim your will receive a return label.  Paste the return lable on the bag/box, plase the filled return form inside together with the item you wish to return.

Depending on your request we will either refund the full amount of money paid for the item or will exchange the defective item with quality one. We will cover the return and new item shipment costs.

RETURN OF DEFECTIVE WARRANTY SPARE PARTS

 If a spare part was assembled please provide us by email returns@bmwautoparts.net these documents:

• photos of damaged spare part,;
• a spare part purchase document (an invoice received upon purchase);
• a document confirming the assembly of a spare part (workshop invoice), which must state a date of assembly, vehicle body number and mileage;
• filled “Item Return or Change Request Form”.

After our customer service team confirms your claim your will receive a return label.  Paste the return lable on the bag/box, plase the filled return form inside together with the spare parts you wish to return.

IMPORTANT:

The warranty of the car quality is ensured in accordance with the established technical requirements by replacing or repairing the damaged parts. Defective spare parts, after replacing them with new ones, will remain in possession of the authorised service, which performs warranty repair works, and the service disposes of them in accordance with the procedures established by the manufacturer.

• If a spare part was assembled in an authorized BMW service, one must provide a spare part purchase document (an invoice received upon purchase);
• If a spare part was not assembled in an authorized workshop, one must provide a spare part purchase document (an invoice received upon purchase). For evaluation of legitimacy of a claim you will be asked to provide a document confirming the assembly of a spare part (workshop invoice), which must state a date of assembly, vehicle body number and mileage. If you are unable to provide this document, please come to one of our authorized garages for a check-up.